ranks as a standard option when compared to the best banks. Business Insider's personal finance team found that it's a good choice if you want a brick-and-mortar bank with 24/7 live support.
Most notably, U.S. Bank is one of the best mortgage lenders for first-time buyers. It offers a variety of lending options. It also has the American Dream Loan is a strong option for student loan borrowers looking to buy their first home.
The bank also has a variety of credit card and loan options, so it may be worthwhile if you're goal is to establish relationship banking with one financial institution.
Its bank accounts may be appealing if you want options with low minimum opening deposits, but they won't be the best fit if you don't want to deal with bank fees. There are banks and credit unions that don't charge any monthly service fees or overdraft fees that will likely be more appropriate.
U.S. BankOverview
has more than 2,000 branches across 26 states. Branch locations are available in:
- Arizona
- Arkansas
- California
- Colorado
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Minnesota
- Missouri
- Montana
- Nebraska
- Nevada
- New Mexico
- North Carolina
- North Dakota
- Ohio
- Oregon
- South Dakota
- Tennessee
- Utah
- Washington
- Wisconsin
- Wyoming
The bank offers 4,500 U.S. Bank ATMs throughout the United States. It's also part of the MoneyPass ATM Network, which provides access to over 37,000 ATMs.
It is FDIC-insured. Up to $250,000 is protected in an individual account, and $500,000 is secure in a joint bank account.
U.S. Bank also recently launched the U.S. Bank Smartly™ Visa Signature® Card.
U.S. Bank Digital Banking and Technology
's digital banking and technology have mixed customer satisfaction ratings. According to two 2024 J.D. Power studies, U.S. Bank was ranked below the study average for both online banking and mobile banking.
However, it has strong mobile app ratings in the Google Play and Apple Store. It has 4.7 out of 5 stars with over 445,000 reviews in the Google Play store and 4.8 out of 5 stars based on 1.8 million ratings in the Apple store.
The U.S. mobile app lets you perform everyday transactions. You can send money through Zelle, deposit mobile checks, and transfer funds between bank accounts. You'll also be able to check your credit score for free.
U.S. Bank Customer Service and Support
's website immediately directs you to an FAQ page that addresses the most common topics customers have questions about.
U.S. Bank customer service can be reached by calling or scheduling an appointment with a banker at a branch. Support for general banking is available 24/7. For customer support on specific services, like home loans or credit cards, the hours vary — representatives are typically available Monday through Friday during traditional banking hours, and limited hours on Saturdays.
U.S. Bank Fees, Rates and Account Management
Understanding the U.S. Bank Fee Structure
charges monthly service fees on checking, savings, and money market accounts. You can waive monthly service fees on most accounts if you meet certain age requirements or fufill certain activities each month.
Most U.S. Bank accounts also have overdraft fees, out-of-network ATM fees, and dormant account fees you'll need to be mindful of.
U.S. Bank offers free overdraft protection. You can link a bank account, and there are no fees when money is transferred to cover an overdraft.
Something to keep in mind is that the best online banks have bank accounts with no monthly service fees or overdraft fees. You may prefer one of these banks if your goal is to avoid these fees entirely.
U.S. Bank Interest Rates on Savings Accounts and Loans
The U.S. Bank Smartly® Savings Account pays up to 3.50% APY, but it can pay as low as 0.05% APY if you don't meet its requirements. To earn the highest rate, you'll need to have either a U.S. Bank Smartly® Checking or a U.S. Bank Safe Debit Account, or apply for the U.S. Bank Smartly™ Visa Signature® Card, and you'll need to have at least $100,000 across eligible accounts.
The U.S. Bank Elite Money Market Account pays 0.01% to 3.25% (varies by location) APY — the interest rate may vary depending on where you live and how much money you maintain in your account. To earn the highest APY on the U.S. Bank Elite Money Market Account, you'll need to keep $50,000 or more in your account daily.
A U.S. Bank Personal Loan has a rate between 7.99% to 24.99% APR.
U.S. Bank Pros and Cons
U.S. Bank Pros
- Large ATM and branch network
- Possible to waive monthly service fees on bank accounts
- 24/7 customer support
- Wide range of loan types and credit card options
U.S. Bank Cons
- Savings account interest rate varies widely, and to earn the best APY you need to be eligible for a relationship rate and maintain a combined balance of $100,000 or more
- Monthly service fees on most bank accounts
Banking Options with U.S. Bank
U.S. Bank Smartly® Savings Account
The U.S. Bank Smartly® Savings Account can potentially earn you a strong interest rate for a brick-and-mortar of up to 3.50% APY, but you'll need to meet several criteria in order to get it.
The U.S. Bank Smartly® Savings Account's best interest rates require you to also have either a U.S. Bank Smartly® Checking or a U.S. Bank Safe Debit Account. If you don't have one of those, you'll only be able to earn 0.05% APY.
This account comes with a $5 monthly service fee that's waived if you qualify for the relationship rate or if the account is owned by a minor.
If you don't think you can meet the relationship or daily balance requirements, or if you want to have a less complicated savings account, you might want to go with another bank.
See Business Insider's U.S. Bank Savings Account Review.
U.S. Bank Smartly® Checking
U.S. Bank Safe Debit Account
has two checking accounts: the U.S. Bank Safe Debit Account and U.S. Bank Smartly® Checking.
The U.S. Bank Smartly® Checking will likely be a stronger option if your goal is to open a checking account that lets you waive monthly service fees. But the U.S. Bank Safe Debit Account could be worth considering if you want to avoid overdraft fees.
See Business Insider's U.S. Bank Personal Checking Accounts Review.
U.S. Bank Standard CD
offers decent CDs, with terms ranging from one month to five years. U.S. Bank CD rates are highest on its CD Specials, which pay 3.20% to 4.00% (Varies by location) APY.
U.S. Bank Elite Money Market Account
The U.S. Bank Elite Money Market Account might be a compelling account if you want a money market account with a low minimum opening deposit. It also offers a good interest rate if you deposit $50,000 within the first 30 days of account opening
U.S. Bank Business Checking and Money Market Accounts
U.S. Bank Business Essentials®
U.S. Bank Gold Business Checking Package
U.S. Bank Platinum Business Checking Package
U.S. Bank Platinum Business Money Market Account
has three types of business checking accounts and three business money market accounts, including the U.S. Bank Platinum Business Money Market Account. The best business checking account option for you will likely depend on how many monthly transactions you need to make each month.
Also, bear in mind the U.S. Bank Business Essentials® is the only option that has no monthly service fee. With the other business checking accounts, you'll need to meet certain requirements to waive the fee.
See Business Insider's U.S. Bank Business Checking Account review.
Personal Credit Cards with U.S. Bank
U.S. Bank Shopper Cash Rewards® Visa Signature® Card
See Business Insider's U.S. Bank Shopper Cash Rewards Credit Card Review.
U.S. Bank Altitude® Go Visa Signature® Card
See Business Insider's U.S. Bank Altitude Go Visa Signature Card Review.
U.S. Bank Cash+® Visa Signature® Card
See Business Insider's U.S. Bank Cash Plus Signature Card Review.
U.S. Bank Altitude® Connect Visa Signature® Card
See Insider's U.S. Bank Altitude Connect card review.
U.S. Bank Visa® Platinum Card
See Business Insider's U.S. Bank Visa Platinum Card Review.
U.S. Bank Shield™ Visa® Card
U.S. Bank Altitude® Connect Visa Signature® Card
U.S. Bank Altitude® Go Secured Visa® Card
U.S. Bank Cash+® Visa® Secured Card
U.S. Bank Smartly™ Visa Signature® Card
has a variety of credit cards, including secured credit cards, rewards credit cards, and travel credit cards. In addition to the credit cards listed, U.S. Bank has a Secured Visa Card.
Business Credit Cards with U.S. Bank
U.S. Bank Triple Cash Rewards Visa® Business Card
U.S. Bank Business Leverage® Visa Signature® Card
U.S. Bank Business Platinum Card
has various business credit cards, too. The U.S. Bank Triple Cash Rewards Visa® Business Card and U.S. Bank Business Platinum Card do not charge any annual fees.
See Business Insider's U.S. Bank Business Triple Cash Rewards Card Review.
Automated Investor from U.S. Bancorp Investments
Automated Investor from U.S. Bancorp Investments is specifically for existing U.S. Bank or U.S. Bancorp Investments customers. This could be a worthwhile option if you have a minimum of $1,000 to invest. In comparison, many of the best robo-advisors have lower minimum opening requirements.
Personal Loans with U.S. Bank
You might find a U.S. Bank Personal Loan worthwhile if you have a U.S. Bank personal checking account. Checking account customers with credit approval can borrow up to $50,000, while people who aren't U.S. Bank checking account customers can only borrow up to $25,000.
See Business Insider's U.S. Bank Personal Loans Review.
Mortgages with U.S. Bank
has a variety of home loans, including conforming loans, jumbo loans, FHA loans, VA loans, construction loans, HELOC, and home equity loans. It doesn't have USDA loans, though.
If you're paying off student loans, the American Dream Mortgage might be worth exploring. U.S. Bank says it will work with you if you're on an income-driven repayment plan.
See Business Insider's U.S. Bank Mortgage Review.
Is U.S. Bank Trustworthy?
has an A- rating from the Better Business Bureau due to government action against the business.
In 2023, the Consumer Financial Protection Bureau required U.S. Bank to pay $21 million, saying it kept people from accessing unemployment benefits during the COVID-19 pandemic. The Office of the Comptroller of the Currency fined U.S. Bank $15 million for the same reason.
In 2022, U.S. Bank paid $37.5 million in a settlement with the Consumer Financial Protection Bureau. The CFPB accused the bank of obtaining customers' credit reports and opening checking accounts, savings accounts, credit cards, and lines of credit without their knowledge.
U.S. Bank Alternatives
U.S. Bank vs. Bank of America
Bank of America has 4,200 branches in 37 states, while has over 2,200 branches in 26 states. Bank of America could be a better option if you prefer a large branch network.
You might prefer U.S. Bank if you're looking for more options for home loans. Bank of America doesn't have a USDA loan, reverse mortgage, home equity loan, or construction loan.
U.S. Bank vs. Chase
You might lean more toward Chase if you find it appealing to open specialty bank accounts for college students, kids, or teens. Accounts for minors also come with unique features like savings tools or parental monitoring features.
Chase will also be a more compelling choice if you prioritize a large branch network. It has over 4,800 branches, while has over 2,200 branches. Several Chase checking accounts also have bank account bonuses, too.
Why You Should Trust Us: How We Reviewed U.S. Bank
At Personal Finance Insider, we rate bank products and services using our editorial standards. We use a scale from one to five stars and review specific features for each product.
For bank accounts, we use a bank account methodology. We use a weighted average to get our star rating.
We review different features for distinct types of bank accounts. For example, we'll look at early withdrawal penalties and CD variety specifically for CDs. Meanwhile, for checking accounts, we'll factor in the ATM network size and fees, as well as its overdraft protection options.
We also have methodologies for credit cards, investment platforms, personal loans, and mortgages. These products also have different rating categories and features we'll assess. For example, we'll review welcome bonuses and rewards rates specifically for credit cards.
U.S. Bank Review: Overall Rating
| Feature | Insider rating (out of 5) |
| Personal bank accounts | 3.5 to 4.25 |
| Business bank accounts | 3.75 to 4.25 |
| Personal credit cards | 3.33 to 4.1 |
| Business credit cards | 3 to 4 |
| Investing | 4.11 |
| Personal loans | 3.5 |
| Mortgages | 4.13 |
| Trustworthiness | 3 |
| Total | 3.5 |
U.S. Bank FAQs
What are the main advantages of banking with U.S. Bank?
One of the main advantages of banking with is that is has a large branch presence and 24/7 customer support availability. It also has a variety of bank accounts, credit cards, and lending options, so it could be worthwhile if you want to do all your banking with one financial institution.
Does U.S. Bank have high fees for its accounts and services?
fees are standard for a national brick-and-mortar bank. They also offer ways to waive monthly service fees or overdraft fees. If you're looking to avoid common bank fees entirely, though, there are online banks and credit unions that have lower fees.
How does U.S. Bank's mobile app compare to other banks?
According to a 2024 J.D. Power study, U was ranked below the study average for mobile banking. The study compared U.S. Bank to other national institutions like Bank of America, Capital One, and Chase.
The post U.S. Bank Review: Services, User Experience, and Value appeared first on Business Insider